Services Offered By Phoenix Lifestyle Support Association Inc.
Phoenix LSA offers a range of services, including In Home Support and Community Participation to its clients. These are tailored to each individual's needs, emphasising the importance of a person-centred approach to the delivery of support. If an individual choses Phoenix LSA to support them in their life's journey, then an Individual Support Plan will be created for them.
What is an Individual Support Plan?
An Individual Support Plan is personalised plan will outline what support is available to you and will include all relevant information for you.
The development of your fully personalised plan will encompass all relevant aspects of your life.
Your specific requirements, such as, medical, care abilities, likes, dislikes, health and well-being are all taken into consideration when forming your personalised plan.
Extensive consultation is undertaken with you, a family member or an advocate to ascertain what goals your personalised plan should focus on.
Formal review of plans are carried out at least every 12 months to see if your needs and goals are being met. The review will allow you to give feedback on the quality of service being given and your level of satisfaction with Phoenix.
How much will the service cost?
Phoenix does not charge the individual any direct costs to the individual receiving the service.
Phoenix is responsible for the management of government funding that has been awarded to you through various funding packages.
How do I obtain assistance?
Please contact the Administrative Coordinator (Wendy Ziegenfusz) on 3829 2992 or 0408 483 380.
The Administrative Coordinator will arrange to visit you and assess your needs.
If Phoenix is unable to assist you directly, the Administrative Coordinator will make enquiries and assist you in any way possible.
If necessary, a referral can be given to you, enabling you to source other organisations who may be better suited to your individual needs, allowing you to obtain the best outcome possible.
What if I'm not happy with the service being provided?
Phoenix provides a high quality service, however we would like to know if you have any concerns.
We have many processes in place to invite feedback of any nature and will address any issues promptly.
Your service will not be stopped if you do make a complaint