Key staff



Phoenix Lifestyle Support Association employs dedicated staff

The staff at Phoenix LSA provide personal care to individuals with intellectual and/or physical disabilities. Support staff are qualified, having either Certificate III in  Individual Support (Disability) or a Certificate IV in Disability. All staff have been screened for criminal history and hold a yellow card, many also hold a blue card that allows them to work with children and young people. Training for staff is ongoing in  Signs and Communication, Manual Handling and Positive Behaviour Support. All staff are required to hold current CPR and Provide First Aid certificates.


Wendy Ziegenfusz: Manager

Responsible for the day to day management of Phoenix Lifestyle Support Association.

I have had an association of over 30 years with people with intellectual disabilities and I’m very passionate about helping people with disabilities live full and rewarding lives.

Wendy successfully completed an Advanced Diploma of Community Sector Management at TAFE, QLD in July 2015. She is enjoying learning  how the NDIS will assist individuals achieve their goals.

Robyn Torney: NDIS Coordinator

The impact of the National Disability Insurance Scheme on the Disability Sector cannot be overstated. It creates a fundamental shift in the way that individuals living with disabilities and their families will view service providers. Choice and Control are now the bywords of the sector. To be relevant to the individuals that we support, Phoenix Lifestyle Support Association will have to be willing to adapt and change, while still providing the high quality of service that we now offer.

Robyn is still going to a  multitude of  training sessions on various aspects of the NDIS.  She is currently putting into practice all that she has learnt with our new NDIS clients.

Ray Brennan: Key Worker

Responsible for management of one of Phoenix’s group homes.

 I decided to complete the necessary training to work within the disability sector after acting as a carer for my aging parents. I  hold a Certificate IV in Disability and have extensive training in Functional Assessment & Positive Behaviour Intervention and Evaluating Quality of Plans. This training was  done through the Centre of Excellence in 2015/2016. I support individuals with challenging behaviour and find that the training has proved very useful.  I enjoy seeing the individuals that I support develop new skills and try new activities out in the community.


Sandy Burrows: Key Worker

Responsible for management of one of Phoenix’s group homes.

I started in the disability sector eleven years ago. In that time I have supported individuals with physical disabilities, brain acquired injuries, and intellectual disabilities. I hold a Certificate IV in Disability  and have completed positive behaviour support plan training through the Centre of Excellence. I find that this training is very useful when supporting individuals with challenging behaviour. I like working for Phoenix LSA as this allows me to work closely with the families of the individuals I support.



Our Support Team


Karim sailing with Charlene and Robyn


Simon and Adam at Broncos


Connie and Adam relaxing at home


Lynette and Christine discussing food


Jasmine and George supporting Steven


Khala and Helen at Curves


Teneal and Carolyn using public transport


Viola and Christine relaxing


Uttra, Sandy and Karen